Refunds and Returns

If you place an order on our website and are located outside of our delivery zones without having contacted us first to confirm we are willing to deliver to you, we will automatically refund your order. You will receive confirmation of this refund and cancellation via email. Once the refund is authorised, you can expect the funds to be returned to the original payment method within 7 working days. 

If you are unhappy with a product please contact us within 30 days of delivery of your purchase. If 30 days have passed since your delivery, we are unable to offer a full refund or exchange. Unless the item is incorrect or faulty, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In case of extenuating circumstances beyond the 30 day period, please reach out to our customer service team to discuss your situation further. 

To complete a return, we kindly ask you to get in touch with us with your order number, or your name and address details. You can reach out to us through various channels such as the contact page on our website, via email, or by giving us a call. For more detailed information on how to contact us, please visit our contact page.

If your item is incorrect, unsatisfactory or faulty, please do not send your purchase back to us, we will arrange the collection. We strive to resolve any issues promptly and efficiently. If you need to return an item that you’ve ordered incorrectly or no longer need, you can either arrange for a courier to bring it back to us at your own cost, or drop it off yourself. Once we have the item back, we’ll make sure that it’s in its original packaging and condition and process the refund. If you opt for a courier to return the item to us, don’t forget to include the original order number or your contact details so we can swiftly process your refund. 

Once your return is collected or received and inspected, we will send you an email to notify you that we have received your returned item(s) and we will also notify you of the approval or rejection of your refund. This email will provide detailed information about the next steps in the refund process, ensuring that you are fully informed about the status of your return. Once approved, your refund will be processed promptly, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.

Late or missing refunds

If you haven’t received your refund after 7 working days of confirmation it has been authorised, rest assured that refunds can take some time to process, and it’s not unusual for the processing time to vary. Keep an eye out for any email notifications or messages from your payment provider, as they may provide important updates or requests for additional information. In some cases, the processing time for refunds can vary and it can take up to 10 working days, depending on your payment provider and their internal procedures. If it has been 10 working days, we recommend you contact your credit card company or bank, as they can review the transaction and provide insight into the status of your refund. If you’ve done all of this and still have not received your refund yet, please contact us at contact@salt4you.com. We will make every effort to resolve the issue promptly.

Contact us at contact@salt4you.com for any further questions related to refunds and returns.